1. Purpose
2TEK Technical Service Control Systems and Assembly Ltd. Sti. (“Company”), owned by natural persons
Personal Data Protection Law No. 6698 (“KVK Law”) and other
aims to be processed in accordance with the provisions of the legislation.
By any means you notify/notify our Company and/or externally by our Company
your personal data collected by our Company in the capacity of “Data Controller”,
• Within the framework of the purpose that requires the processing of your personal data and in connection with this purpose,
in a limited and measured way,
• The accuracy of the personal data you have notified or notified to our company and the most up-to-date
keeping his condition,
• It will be recorded, stored, preserved, rearranged, legally
that this personal data will be shared with the institutions authorized to request it and that the KVK Law
will be transferred, transferred to third parties in the country or abroad, under the conditions stipulated by it,
can be classified and processed in other ways listed in the KVK Law and
We declare that it may be subject to other procedures listed in the Law.
With the Illumination Text, 2TEK Technical Service Control Systems and Assembly Ltd. Sti. by
continuation of the activities carried out in accordance with the principles in the KVK Law, and
development is adopted.
2. Collection and Procedure of Personal Data of Real Persons
Our company will process your personal data for the purposes specified in this Clarification Text.
it will work. In case of any change in the purpose of processing your personal data
You will also get permission from you. Personal data collected and used by our company
in particular are:
•Identity Data Content: Name-surname, T.C. identification number, tax identification number, nationality information,
Documents such as driver’s license, copy of identity card, including information such as place of birth, date of birth, gender
with signature/initials.
• Contact Data Content: Telephone number, fax, street address information, country, city, e-mail address
(including extension number and corporate e-mail address).
• Content of Customer Transaction Data: Records regarding the use of products and services and the customer’s
information such as instructions and requests necessary for the use of products and services, customer
number, contract numbers, transaction date, account number, product information, customer
information such as satisfaction information
• Customer Financial Data Content: Financial information held for product and service usage
(information such as bank name, bank account)
• Professional Experience Data Content: Occupation
• Other Data: Vehicle information, data from live chat, invoice information, customs
information such as credit information, tax number, tax office, transaction type, field of activity
• Visual and Audio Data Content: Campaign, advertisement, promotion, marketing, promotion,
information, sales, after-sales services, access via social media accounts, survey
visual and audio data processed for the purpose of

• Physical Space Security Data Content: At the entrance to the physical space, inside the physical space
personal data on records and documents received during the stay; cameras, security
records etc.
Your personal data, both before the establishment of the contractual relationship and
after its establishment and throughout its continuation, which you have submitted to our Company and
from individuals, from public institutions and organizations for reasons stipulated in the laws.
through all kinds of information, documents and documents, physical or
are collected through electronic media.
3. Purposes of Processing Personal Data and Legal Reasons
Your Personal Data may only be used by our Company for the purposes stated below.
may be processed, including but not limited to.
For the purpose of establishment and performance of the contract, in particular;
Registration of candidate customers in the system, recording and tracking vehicle information,
marketing analysis, cookies, reporting, CRM, survey, campaign, advertisement, social media
access, promotion, promotion, information, sales, after-sales, marketing
using the customer relationship management system to carry out the works,
creating, collecting incoming calls and serving customers, customer information
Notifying and tracking changes, recording and tracking customer information
follow-up of customer interviews and offers, customer communication
realization and follow-up of customer sales reports, customer
recording and tracking of orders, customer requests, offers and
recording, tracking and finalizing complaints, customer visits
follow-up, obtaining permission from the customer for communication, sending information messages to customers
sending,
Provided that it does not harm the fundamental rights and freedoms of the person concerned, our Company’s legitimate
for the sake of their interests, in particular;
Creating customer records, following legal processes, sales and service
Your personal data is processed for the purpose of collecting and analyzing the data.
Your personal data, until the disappearance of the purpose specified in the relevant legislation or processing.
It will be retained for the reasonable period of time that will elapse and, possibly, for the legal statute of limitations.
4. Transfer of Personal Data to Third Parties
The procedures and principles to be applied in personal data transfers are in the 8th and 9th of the KVK Law.
The personal data of the person concerned and the personal data of special nature are regulated in the articles of
It can be transferred to third parties in Turkey and abroad.
4.1. Transfer of Personal Data to Domestic Third Parties;
For the purpose of establishment and performance of the contract, in particular;
• Performing analysis and communication activities, • Marketing analysis, CRM, campaign,
advertising, access through social media accounts, promotion, promotion, sales, marketing,
information, after-sales services, customer relations for conducting surveys
using the management system
• Collecting incoming calls and serving customers

• Notification and follow-up of customer information changes,
• Following up on customer complaints,
• Registration and follow-up of customer requests,
Provided that it does not harm the fundamental rights and freedoms of the person concerned, our Company’s legitimate
to authorized dealers, authorized services, manufacturers, 2TEK Technical Service
Control Systems and Assembly Ltd. Şti., to third parties with whom it has a contractual relationship and to the business
transferred to its partners.
4.2. Transfer of Personal Data to Third Parties Abroad;
For the purpose of establishment and performance of the contract, in particular;
• Collection and follow-up of customer permissions,
• Recording and following up customer requests,
• Following up and concluding customer complaints,
• In order to follow up the customers who request a service appointment,
To manufacturers abroad, HEUFT SYSTEMTECHNIK GMBH, its subsidiaries,
It is transferred to third parties and business partners with whom it has a contractual relationship.
5. Ensuring the Security and Confidentiality of Personal Data
Our company, in accordance with Article 12 of the KVK Law,
to prevent unlawful processing and unlawful access to personal data,
all necessary to ensure the appropriate level of security to ensure data retention.
takes all kinds of technical and administrative measures.
2TEK Technical Service Control Systems and Assembly Ltd. Sti. protect your personal data
has taken all kinds of technical and technological security measures for the purpose of
your data is protected.
5.2. Ensuring the Legal Processing of Personal Data and Legalizing Personal Data
Administrative Measures Taken to Prevent Unlawful Access
• Training and raising awareness of company employees regarding the KVK Law,
• In cases where personal data transfer is in question, with the persons to whom the personal data is transferred.
that the party to whom the personal data is transferred to the concluded contracts will fulfill the data security
Ensuring the registration of the relevant
• To determine and implement what needs to be fulfilled in order to comply with the KVK Law.
preparation of internal policies,

5.3. Measures to be Taken in Case of Unlawful Disclosure of Personal Data
In case the processed personal data is obtained by others illegally,
Our company will notify this situation to the relevant data owner and the Board as soon as possible.
6. Deletion, Destruction and Anonymization of Personal Data
Pursuant to Article 7 of the KVK Law, personal data has been processed in accordance with the relevant legislation.
personal data, if the reasons for its processing disappear
It is deleted, destroyed or destroyed by our Company ex officio or upon the request of the personal data owner.
is made anonymous. The procedures and principles regarding this matter, the KVK Law and the basis of this Law.
will be carried out in accordance with the secondary legislation to be established by
7. Rights of the Customer
In accordance with Article 11 of the KVK Law, you can apply to our Company about your personal data.
You can make requests regarding the following:
a. Learning whether personal data is processed or not,
b. If personal data has been processed, requesting information about it,
c. The purpose of processing personal data and whether they are used in accordance with the purpose
learning,
D. Learning the third parties whose personal data is transferred in the country or abroad,
to. Requesting correction of personal data if it is incomplete or incorrectly processed
and to notify the third parties to whom the personal data has been transferred, of the transaction carried out in this context.
don’t want,
f. In case the reasons requiring the processing of personal data disappear,
requesting its deletion, destruction or anonymization, and
requesting the notification of the transaction to third parties to whom personal data has been transferred,
g. Analyzing the processed personal data exclusively through automated systems
Objecting to the emergence of a result against the data owner,
h. In case of loss due to unlawful processing of personal data,
don’t demand removal.
Our company, your requests arising from the KVK Law, “2TEK Technical Service Control Systems
and Assembly Ltd. Sti. – Alaaddin Bey Mh. 632. St. 6/A 16285 Nilüfer / BURSA “to the address,
only if you send a written application. Our company is subject to Article 13 of the KVK Law.
In accordance with the Article of the Communiqué on the Procedures and Principles of Application to the Data Controller,
Provided that it is in compliance with the second paragraph of the 5th article titled “Application Procedure”, the application
your requests free of charge, depending on the nature of the request and within 30 (thirty) days at the latest.
will finalize. If the request is rejected, the reason(s) for the rejection will be written to you in writing.
or electronically with its justifications.
This Clarification Text may be revised by our Company when deemed necessary.
In case of revision, the final version of the text will be published on our website.